Privacy

Clear about
what’s saved.

Who we are

BuddyBloom is provided by NTrain, Inc., publishing as Ntrain Games. Contact hello@ntraingames.com for support or privacy questions. The mailbox has been verified to send and receive.

Solo play and local backups

Free Build and solo Portal Rescue use bundled game assets. Worlds, adventure builds, completions, local Bloom Points, any local name and preferences are stored on your device. Export Backup saves confirmed local data to a file you choose. You control these files; we do not automatically expire them. Uninstalling or clearing app data can lose saved play. Local backups do not recover an online guest identity or online rewards.

Online play

Play Together uses a persistent random guest identity rather than an email/password account. The game server stores a hash of the guest credential, room and build data, building actions, completion records and online reward grants. Other room participants see shared play. Publicly listed rooms expose their invitation code, occupancy and play state. Communication uses preset messages, reactions and pointing, not free-text chat.

Solo builds and points stay separate from online progress. An external browser may have a different guest identity from the app. Losing the guest cookie or clearing online data can lose access; contacting support does not itself prove ownership of a guest.

Service providers and network information

This studio website provides information and contact links. It has no contact form, advertising or analytics scripts, and does not set its own cookies. Its hosting provider processes network connections needed to deliver pages.

Render hosts the game service and processes network connections. A separate Supabase project stores deletion-suppression records and their verification checkpoint so that restored backups cannot reintroduce deleted guest data. These records are technical identifiers, not support correspondence or an email/password account. No advertising, third-party analytics or in-app purchase SDK is intentionally integrated into the current game.

Render’s Hobby workspace provides seven days of dashboard log retention. No workspace default log-forwarding destination is configured; a service-specific forwarding override has not been independently verified. This describes dashboard availability, not a promise about physical erasure from every provider-operated recovery or security system.

Retention and your choices

We never remove guest identities, earned points or completions because of inactivity. Temporary rooms and their build/action history are deleted seven days after room access expires, preserving earned rewards and necessary reward-integrity records. Local solo saves and player-exported files remain under your control.

We complete verified player-requested active-data deletion within seven calendar days. In the authenticated online session, World → Privacy & Support provides confirmation explaining that deletion removes your online identity, online points and completions and may end affected shared rooms. Other players keep earned rewards. Solo saves, preferences, exported files and the App Store purchase are unchanged. Returning to solo or leaving a room is not a deletion request. Email is available for privacy questions, but cannot replace verification of the online guest.

Routine application backups and independent copies expire after seven days; pre-maintenance copies after fourteen days. Render disk snapshots may retain residual copies for seven additional days plus the documented cleanup delay. Active-data deletion is distinct from physical backup expiry. Every restore must apply the current independent deletion ledger before serving players. Markers remain until all older recoverable copies are verified expired; unknown copies block marker expiry.

With healthy daily expiry enforcement, estimated recovery horizons from backup creation are approximately fifteen days for routine copies and twenty-two days for pre-maintenance copies. These are conditional estimates, not guarantees or deletion-request deadlines. We remove support correspondence and attachments from our active mailbox and registered working copies ninety days after issue closure. GoDaddy-managed Microsoft 365 Email Essentials may retain deleted items in provider-controlled recovery, backups or retention systems. We do not promise physical erasure from every provider copy at day ninety; applicable recovery, retention and legal requirements can extend residual storage. We do not use those residual copies for ordinary support or restore them into active use except as required for recovery or law.

Audience and contact

BuddyBloom is made for a broader family and cozy-puzzle audience. We do not ask for a date of birth or require an email/password account to play. Send support and privacy questions to hello@ntraingames.com. Please do not send passwords, guest cookies, signing keys or payment information. No response-time or guest-recovery guarantee is made.