Player support
A little help
along the way.
NTrain, Inc., publishing as Ntrain Games.
Start here for BuddyBloom’s saved worlds, adventures and online play.
How do I keep my creations safe?
Update without uninstalling, and don’t clear app or site data to troubleshoot. In World settings, Export Backup saves confirmed Free Build and solo Rescue builds, progress, local points and preferences.
Choose a safe place for the file. Import is reviewed and replaces local data, so export your current data first. Online identity and server rewards are not included in local backups.
Where are Forest, Trail and optional practice?
Tap the adventure name, or Choose adventure after completion. Meadow, Forest and Trail are separate groups. Meadow completion offers Forest; Forest completion offers Trail.
Sunrise Steps, Homeward Bend and Stepping Stones are optional practice after First Bloom. They never block the main Meadow route.
Buddy is waiting. What can I try?
Check connected surfaces, matching landings, gaps and headroom. Choose Want a clue? for a small clue, then optionally open illustrated help. There can be more than one route. Waiting does not mean a build is impossible.
How does Play Together work?
Online play needs internet and an available service. Create a room or join a friend’s code. Shared Rescue has one Buddy; Portal Race has separate runners and readiness.
Shared adventure changes and Portal Race Replay/Next use both players’ agreement. Returning to solo closes the online view; Leave Room is the explicit online leave action.
Solo saves and points stay separate from online guest progress. An external browser may have a different guest identity. Uninstalling, changing the online origin or clearing its data can lose guest access; a solo backup cannot recover it.
How do I change music or scenery?
Use Music for volume and Play/Pause. World includes glow, moving scenery and Calm. Saved choices take priority over defaults, and system Reduce Motion is respected.
What should a problem report include?
When reporting a problem, include your device, OS, BuddyBloom version/build, play mode and what happened. A screenshot can help. Share a local backup only if you choose; it contains saved builds, preferences and any local name.
Never send passwords, guest cookies, signing keys or payment details. We have not published a response-time commitment.
How can I request deletion of online data?
The authenticated online flow is World → Privacy & Support. It asks for confirmation before removing your online identity, points and completions and ending affected shared rooms. Other players keep earned rewards; solo saves, preferences, exported files and the App Store purchase stay unchanged.
Verified active-data deletion is completed within seven calendar days. Contact hello@ntraingames.com for privacy questions. Never email a guest cookie. If you lose the guest session, support must establish a safe verification method rather than promise recovery or deletion of an unidentified guest.
Inactivity never removes earned progress. See the privacy information for retention rules and provider recovery limits.
We remove closed-case correspondence and attachments from our active mailbox and registered working copies after ninety days. Provider-controlled recovery, backups or retention may persist longer; this is not a promise of physical erasure from every copy at day ninety.